Frequently Asked Questions

We can be contacted by:
Toll-Free Phone 1-866-715-8646 (8am-5pm MST)
Email 24/7 using our contact form

Monday-Friday 8:00 am - 5:00 pm Mountain Standard Time. We are closed on weekends and holidays.

For information about Outlet Shirts, click here

We take security seriously. We have taken a number of measures to ensure that your shopping experience is as safe as possible. These include:

• We never store credit card numbers in the very small event of a security breach.
• Our network and servers are continually updated with the latest and safest versions of software.

We offer a simple and automatic discount structure on OutletShirts.com. On many products, we are not allowed to advertise our low price due to the manufacturer's rules. To view the lower price, you will need to register and then sign in to your account. To set up an account, all you need is your billing address and email address. Click here to sign up. On top of the "account discount," we offer discounts based on purchase amount. Purchase by case or dozen is not a requirement to receive the additional discounts. Discounts are automatically deducted from the order total during checkout. You may also call us toll-free to place an order or check pricing. The additional discount rate is as follows:

• Free shipping for orders of $150 and over. Free shipping is not available to AK, HI, APO orders or any addresses outside the USA. Free shipping is not included on screen print or embroidery orders.
• 5% off on orders of $250 and over.
• 7.5% off on orders of $500 and over.
• 10% off on orders of $1000 and over.
• Additional discounts for orders over $6000 may apply. Call to inquire about pricing.

Our discount structure is based on your purchase amount, plus lower prices may be available if you log into your account. For additional information on discounts, see the discounts/bulk purchases section directly above.

All you need to set up an account is your name, address, email address, and phone number. Click here to sign up.

No. An account is not required to purchase; however, you may receive lower prices if you do sign up and use an account.

We accept Visa, Mastercard, American Express, Discover, plus others and PayPal. Payment by check is accepted, but checks must be mailed and received before shipment of the order. We also accept purchase orders from Schools and the Government.

Free shipping is available on all orders of $150 and over. Not only is shipping free, it is fast. Free shipping is not available for orders shipping to Hawaii, Alaska, APO addresses or outside the USA. Free shipping is not available on screen printing and embroidery orders.

We primarily ship within the USA. If you would like to ship internationally, please Contact Us.

Blank apparel orders over $300 are typically delivered in 1-3 business days after being placed. Smaller orders can take 2-8 business days for delivery or can be expedited for an additional $25.95 shipping fee. In all cases, stock issues, including discontinued items, will take longer for delivery. In cases of stock issues, you will be notified first by email or by telephone to make a substitution. We do not 'short ship'.

In most cases, we ship by UPS Ground or USPS. Overnight and other shipping options may be available. Call to inquire.

Yes. Both services are available on the products we sell. To learn more, read our screen printing & embroidery page, or jump right in and request a price quote.

Screen printing is the process of creating a design on a screen (design negative) that is stretched across a wood or aluminum frame. Printing ink is poured onto the screen, under which is placed the apparel to be printed. A floodbar (similar to a squegee) is used to push the ink through the screen to print the design on the apparel. Screen printing is generally less expensive than embroidery.

Machine embroidery is the process of sewing, using thread, a previously digitized logo onto an article of apparel.

Before a logo can be sewn by an embroidery machine, it must be digitized. This process of tracing over the logo defines to the embroidery machine how to sew the logo. We start the digitizing process after approval of a written quote, or you may supply the digitized file.

We provide proofs for both embroidery and screen printing. A proof is provided after we have issued and received approval of a price quote. We require a reply by email to approve all proofs. Proofs are available 4-7 business days after we receive payment for your order. Embroidery proofs are sewn on sample fabric then photographed or scanned and emailed. Screen printing proofs show logos mocked-up on your shirt and include the print color, location, and size of print.

Our process is very simple. First, visit our bid request form, fill it out with some basic information, and we will provide you with a quote. You are also welcome to email the details to orders@outletsshirts.com. Once you have reviewed and approved the quote and provided payment, we will take care of the rest. You will receive a proof of your embroidery sewout or printing by email for approval. We will not begin any production without your approval. After approval, we will print or sew your items, ship them, and provide a tracking number.

Screen Printing and Embroidery lead times vary according to our current load, and can also vary by season. Typically, it is about 2-3 business weeks, not including shipping time. All orders are shipped from our production facility in the Western US. If you need a rush, please contact us.

Yes. Our minimum for Screen Printing is 36 pieces. We have no minimum for embroidery; however, if your quantity is under 12, the price per each is higher.

To request a price quote, visit our request form, where you can provide us with a few details we will need to prepare an accurate quote. You can also upload your logo on this form. Or email (see above) all details.

Complete the bid request form and upload artwork in multiple formats from your computer, or email (see above).

We do not create artwork/logos. If you need just text or something simple, including some edits, we would be happy to do this for you.

We accept any electronic art format, including: GIF, PNG, TIF, JPG, EPS, AI, PSD, PDF, BMP. We can accept MS Word Docs with artwork, but we advise against it.

Yes! We stand behind our products. If you need to return part or all of your order, we will need to issue you an RA#. Contact Outlet Shirts by using the contact form here. or email (see above). Let us know your order number, what needs to be returned and why. We do not accept returns for items that have been washed or altered, or embroidered, or printed. For more information about returns, please check the returns page here.

With no storefront to handle exchanges, the process for an exchange is to request a return (RA# ) for the item you no longer need and place a new order for the replacement. This request can be made using email or the contact form here. Please include your order number, items being returned (size, color, and quantity), and reason for returning. You will receive a Return Authorization number and instructions by email. A new order for replacement items can be placed at any time. Your returned items will be credited back to the original credit card used on your order.

Refunds generally take 2-4 weeks to be processed.

Refunds can take 2-4 weeks to be processed. If you have a question about your refund, please email or fill out our contact form here. Let us know your order number, when you returned the items, and also ensure that you have already sent us the tracking number for the returned items.

The product ID is listed on your order detail/invoice or on the product page. It is also listed under the thumbnail for each product on the category pages.

We recommend checking the size chart in advance, found on each product page. Please note that the chest measurement is typically taken 1" below where the sleeves are sewn onto the shirt. It is a measurement of only one side, not a measurement all the way around the shirt. You may need to double the number to get the number you are expecting.

We have over 2000 products and have specially trained staff members who can answer questions about sourcing special items for nearly every need. For any questions, give us a call or send us an email.

If you have forgotten your password, simply click here to reset it.

To get a copy of your order invoice, all you need to do is log in to your account and click on order history. From the order history screen, you can click print order. If you have forgotten your password, click here to reset it.

After your order has shipped, you will receive an email with the tracking number. Tracking information is also available from within your account.